Resident and Family Survey

The true measure of any business is what your customers say about you.

At Handmaker, listening to our residents and their families and responding to what they say is how we approach our business of caring every day. With this philosophy guiding our actions, you can have confidence in Handmaker for yourself or your loved one.

Below is a sampling of our 2006-07 Resident and Family Satisfaction Survey.

· My initial contact with Handmaker was positive and helpful.
      98.6% Agree or Strongly Agree

· The occupancy/move-in process was courteous, clear and timely.
    95.5% Agree or Strongly Agree

· Residents are treated with dignity and respect by the staff.
      97.3% Agree or Strongly Agree

· Resident Suites/apartments/rooms are clean and neat.
      92% Agree or Strongly Agree

· The buildings and common areas are kept neat and clean.
      96% Agree or Strongly Agree

· When needed, staff assists residents with their activities of daily living (e.g. bathing, feeding, dressing, and grooming).
      97% Agree or Strongly Agree

· The staff is available and communicates with residents and/or family members.
     95% Agree or Strongly Agree

· Where applicable, the Social Service staff is available and responsive in attempting to meet the needs of the residents and family members.
     100% Agree or Strongly Agree

· Management is available and responsive to residents and family members.
      98.5% Agree or Strongly Agree

· Overall, you are satisfied with the Handmaker Community.
     100% Agree or Strongly Agree

Actual Quotes from residents include:

“One reason I would recommend Handmaker is . . . “

“It satisfies”

“The care given, the attention to needs and the feeling of security in every way”

“Because you are truly the best”

“This is my home”